Many companies are beginning to adopt cloud-based telephony phone systems, and some experts regard it as one of the wisest business decisions they have made. Why is it so popular?

Here is a look at some of the most significant advantages.

Premium features at a fraction of the cost

Traditionally, advanced calling features were only available to large businesses that could afford the expensive hardware. Now, cloud phone systems offer these calling features at a significantly reduced cost, making them available to smaller businesses and even start-ups. This means these smaller businesses can now compete with larger organisations.

Businesses can pay monthly or yearly for cloud-based telephony services, and these charges usually include access to high-level communication features including apps, call waiting, call forwarding, three-way calling, video-conferencing, caller ID, CRM integration, and many more. In addition, features and additional lines can be easily added and removed as required to meet the changing demands of your business.

Cloud-based telephony is up to 70 per cent cheaper than traditional analogue systems. There are a number of cloud-based VoIP providers who can offer solutions that can boost your businesses performance in a several ways. These providers, such as IDT, offer VoIP Wholesale as well as retail solutions. VoIP wholesale services are available in various speeds, ranging from ISDN PRI T1 to OCx.

Humanise your organisation’s website with direct call links to your staff

Using cloud-based telephony solutions, you can make your business stand out. For example, you can have a quick click-to-call option for visitors to your website. They can choose between audio or video calls and can have one-on-one conversations with named and visible members of your customer service team. This can greatly improve customer interactions and makes for a pleasant change from the automated voice systems offered by many companies.

Hire the best workers regardless of where they live

Cloud-based phone systems are able to bring together a distributed workforce. The “nerve centre” of the system is stored and maintained by the provider, so employees can use the service from anywhere in the world as long as there is an internet connection. This opens up a whole new pool of talent that business owners can choose from. They can focus on hiring the most qualified person for the role regardless of where the individual happens to live.

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